1. No Refunds Policy
At Seem, all sales are final. We do not offer refunds, returns, or exchanges for any digital services or subscriptions once payment has been processed.
2. Subscription Refunds
All Sales Final
All purchases are final and non-refundable. By completing your purchase, you acknowledge and accept this no refunds policy.
This applies to all subscription plans and one-time purchases. Please review our service carefully before purchasing.
Recurring Subscriptions
- Monthly and annual subscriptions are billed in advance
- Refunds for recurring periods are generally not provided except in exceptional circumstances
- You can cancel your subscription at any time to prevent future charges
- Upon cancellation, you retain access to paid features until the end of your current billing period
3. No Refunds Policy Details
Strict No Refunds Policy
All purchases of Seem services, subscriptions, and credits are final and non-refundable. This applies to:
- Monthly and annual subscription plans
- One-time credit purchases
- Upgrade fees and plan changes
- All digital services and generated content
Why No Refunds?
- Digital services are delivered immediately upon purchase
- AI generation credits are consumed upon use and cannot be returned
- Our service provides immediate value through AI-generated content
- This policy allows us to maintain competitive pricing
4. Credit and Usage Policy
- Unused Credits: Credits do not expire during your active subscription but are forfeited upon cancellation with no refund
- Used Credits: Once credits are used to generate content, they cannot be refunded under any circumstances
- Credit Transfers: Credits cannot be transferred between accounts or converted to cash
- Subscription Benefits: All benefits are tied to active subscription and are lost upon cancellation without refund
5. Billing Issues and Support
Billing Errors Only:
While we do not provide refunds, we will investigate and correct legitimate billing errors such as:
- Duplicate charges for the same service
- Unauthorized charges
- Incorrect billing amounts due to system errors
- Charges after successful cancellation
Contact Support:
For billing errors only, contact us with:
- Your account email address
- Transaction ID or payment confirmation
- Date of the billing error
- Clear description of the error
6. Subscription Management
Cancellation Process:
- How to Cancel: You can cancel your subscription anytime through your account settings
- Access After Cancellation: You retain access until the end of your current billing period
- No Partial Refunds: Cancellation does not result in refunds for the current billing period
- Credit Forfeiture: Any unused credits are forfeited upon cancellation
- Reactivation: You can reactivate your subscription at any time
7. Chargebacks and Disputes
Before filing a chargeback or dispute with your bank or credit card company, please contact us directly. We're committed to resolving issues quickly and fairly.
Important: Chargebacks without prior contact may result in immediate account suspension and loss of access to the service and any remaining credits.
8. Service Issues
While we maintain a strict no-refunds policy, we are committed to providing excellent service. For service issues, we may provide:
- Service Credits: Additional credits for extended service outages
- Technical Support: Dedicated assistance for technical issues
- Account Resolution: Direct support for account-specific problems
- Feature Access: Temporary access extensions during major service disruptions
Important: Service credits and support are provided at our discretion and do not constitute refunds. All solutions remain within our no-refunds policy framework.
9. Cancellation vs. Refund
Cancellation:
- Stops future billing immediately
- Maintains access until end of current billing period
- Can be done instantly through account settings
- No refund for current period
Refund:
- Returns money for current or recent billing period
- Requires review and approval process
- May result in immediate loss of access
- Subject to eligibility criteria
10. Contact Information
For refund requests or questions about this policy, please contact us:
Email: support@seemai.app
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 24-48 hours
11. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our service after changes constitutes acceptance of the updated policy.